This Refund Policy outlines the terms and conditions under which users of our platform may request refunds or withdraw their balances. Our goal is to ensure a transparent and user-friendly experience for both customers and hospital partners.
1. Refund of Main Wallet Balance
Users may request a refund of their Main Wallet Balance at any time.
The refund amount will be transferred to the user’s registered bank account within 3 to 7 working days of the refund request.
The refund is processed only for the balance added by the user or received via direct payments (excluding cashback).
2. Cashback Balance
Cashback is provided by partner hospitals as part of a loyalty and reward program.
Cashback is non-withdrawable and non-refundable.
It can only be redeemed within the hospital that issued it, and only for eligible services or departments.
On exit from the platform, unused cashback will be reverted to the issuing hospital.
3. Exit from the Platform
Users must submit a formal exit request through customer support.
The main balance will be refunded to their bank account.
Cashback balance will be forfeited and returned to the respective hospital.
4. Transaction Disputes
Any payment-related dispute must be raised within 7 days of the transaction.
We will coordinate with the hospital to investigate and resolve the issue.
Refunds, if applicable, will be processed after validation and hospital confirmation.
5. Mode of Refund
All refunds will be processed through bank transfer to the account linked to the user’s KYC or wallet profile.
